Frequently Asked Questions
Everything you need to know about bringing Edward Martin quality into your home.
What is the typical shipping timeframe for furniture items?
Most of our handcrafted furniture pieces ship within 5-7 business days. Custom orders may take 4-6 weeks depending on the complexity of the design and material availability.
Do you offer White Glove delivery services?
Yes, we offer premium White Glove delivery for an additional fee. This includes inside delivery, room placement, assembly, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture and final sale items are non-returnable.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment in real-time.
Are your wood products sustainably sourced?
At Edward Martin, we are committed to sustainability. All our timber is sourced from FSC-certified forests to ensure environmental responsibility and long-term forest health.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you create your dream home now and pay over time.